Store Policies

At All of the Lights, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to us time and time again. That’s why we believe that our policies should be fair, clear and transparent. Below you will find a list of our policies. If you are unable find the information you are looking for - please contact us today!

Our Refund and Cancellation Policy

N.B. paragraph numbers below refer to our Terms and Conditions.

28. To cancel an order you must contact us immediately to check whether it is possible to cancel the order / equipment booking – subject to our refund terms below.

29. The following refund terms apply to any cancellation irrespective of the reason for cancellation:

Within 2 weeks of agreed date / time – 75% of the Order Request Confirmation amount refunded and full deposit refund.
Within 1 week of agreed date / time – 50% of the Order Request Confirmation amount refunded and full deposit refund.
Within 72 hours of agreed date / time – 0% of the Order Request Confirmation amount refunded and full deposit refund.

30. Our strict cancellation and refund policy is due to the associated administration costs, lost opportunity costs and inability for us to arrange another booking at short notice.

Refund / Cancelltion

Our Hand Delivery and Set Up Policy

N.B. paragraph numbers below refer to our Terms and Conditions.

23. To provide a personal service at present we operate within the Birmingham and Wolverhampton areas only. We may expand operations into other areas soon so stay tuned to our social media channels for any changes to our operational area.

24. We charge a combined hand delivery and set up fee to provide a streamlined service without reliance on third party logistics providers which reduces potential complications for you and improves your overall experience.

25. The combined fee covers our administrative costs and time spent on site to ensure everything is set up ready for you to use. We will provide a demonstration of how to use the equipment to ensure you are familiar and to minimise down time or technical issues.

26. The fee is:

£15 within a 5km radius of West Bromwich and Birmingham City Centre.
£20 within a 5km radius of Wolverhampton City Centre.

27. Please note you will be notified of the delivery timescale upon receipt of the invoice (as per the Website Terms section and FAQ how do I hire lights? diagram).

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Our Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.allofthelights.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery / set up address, payment information (including credit card numbers, bank account details), rental information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with order confirmations, Rental Agreements and invoices and/or). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

Populate the Rental Agreement document;

Arrange delivery and / or installation of lights with 3rd party suppliers;

If necessary, share details with debt recovery agencies or organisations to recover damages including damage to equipment and failure to return equipment supplied; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WiX to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

YOUTUBE - https://support.google.com/youtube/answer/7123737?hl=en-GB

INSTAGRAM - https://help.instagram.com/615366948510230

SNAPCHAT - https://support.snapchat.com/en-GB/a/advertising-preferences

LINKEDIN - https://www.linkedin.com/psettings/guest-controls

TIK TOK - https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18 to place orders and rent equipment. All orders must be placed by an adult aged 18 years or over – any orders placed by anyone under 18 years of age will be cancelled immediately.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at via email at Data@Allofthelights.co.uk to make your request in writing if you wish to make a request.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Data@Allofthelights.co.uk.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at Complaints@Allofthelights.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk.

Get in Touch

Our Website, Social Media and Equipment Hire Terms and Conditions

DEFINITIONS

1. In these Terms and Conditions the following words and expressions mean:

‘Additional Charges’ means charges over and beyond the rental cost and deposit cost.

‘Admin fee’ means charges over and beyond the rental, deposit or additional charges.

‘Charges’ means standard costs or fees set out either within the rental agreement or on the All of the Lights website for rental of relevant equipment (individually or as a package) on the date we confirm and accept the order request.

‘Damage indemnity’ means the renter agrees to pay All of the Lights subject to any additional charges or admin fees due to damage during rental. This will initially be deducted from the deposit and if this is insufficient to cover damage caused or repair costs, the renter will be provided with an invoice for the difference for immediate payment.

‘Deposit’ means the refundable fee charged for rental of the equipment – subject to any deductions or full retention due to damage caused or failure to return the equipment rented, as per the rental agreement, quotation and / or invoice from All of the Lights.

‘Equipment’ means the items contained within the rental invoice which sets out the number of pieces and a description of the goods provided.

‘Hire period’ means 5 hour time frame or weekend hire as indicated on our website.

‘Late returns charge’ means a fee payable above and beyond the agreed total rental agreement / complete invoice amount. This will be charged at 10% per hour, with a minimum charge of 1 hour.

‘Order’ means a written communication or enquiry made via our website, social media, email or other written request sent to All of the Lights.

‘Purchase’ means the cost of consumable items which attract a fixed cost in addition to the rental equipment charges. These consumable items are used in conjunction with equipment rented from All of the Lights.

‘Rental agreement’ means the contract between All of the Lights and the person renting the relevant equipment. The agreement provides the renter a licence (for a charge) to possess and use the lights in the agreed manner for a defined period of time.

‘Replacement’ means the cost for All of the Lights to buy the same equipment provided or that of a similar specification if the item is no longer available from our supplier(s).

‘Terms’ means Terms and Conditions.

TERMS AND CONDITIONS OF BUSINESS

2. This website is owned and operated by All of the Lights Ltd. All Rights are reserved unless otherwise stated. References to "we", "us" and "our" within these terms and conditions refers to the limited company (Companies House registration number 14107093) which trades under the name of All of the Lights.

3. This website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website here.

4. By visiting and using our website and/or renting equipment from us, you are deemed to have accepted these terms.

5. The most current version of these terms can be viewed at any time by visiting the terms and conditions section available here. We reserve the right to update, change or remove any term, without prior notice to you, all amendments to the terms will be published on our website. It is your responsibility to check the terms every time you visit our website, ensure you read and understand these terms and agree to them before making any enquiries or order for rental of equipment.

6. Should you wish to contact All of the Lights you can do so via any of the options listed in the ‘contact us’ section available here.

GENERAL CONDITIONS

7. We reserve the right to amend, remove or refuse any service indicated on our website or social media platform without notice, for any reason and at any time.

8. Any personal details or information you enter on our website may be transferred via unencrypted and involve transmission over various networks. This may involve changes in order to conform with or adapt to the technical requirements of connecting networks or devices.

9. You must not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial or non-commercial gain, any content on our website or any service that we offer – unless you have explicit written agreement from us, which may be subject to a fee, royalty or another payment.

10. The layout, text size / font and other illustrative mechanisms, mediums etc. are used for convenience only. They do not constitute an implicit or explicit part of the terms and do not limit or otherwise impact these terms.

WEBSITE TERMS

11. Our website offers a range of products and / or services for sale. Any reference to an 'item' means a single product or service available for rental or purchase on our website.

12. We take reasonable steps to ensure that equipment and product information for products and / or services are correct at the time when the information is entered onto the system. Mistakes may occur due to human error or technological auto correction – we reserve the right to correct this during the order, rental agreement and / or invoice stage.

13. Care is taken to ensure that product and / or service information is as accurate as possible, please note images are for illustrative purposes and do not form part of the terms of rental or sale. Attributes such as appearance, colour, textures or finishes may differ and be dependent upon your device capability or settings, we are unable to accept responsibility for and unable to guarantee that images accurately represent actual goods or services provided to you.

14. Due to rental being on a first come first serve basis and stock limitations we may not be able to accept your order due to one or more of the following reasons (non-exhaustive list) listed below:

There is a product description or pricing error;
We have been unable to verify your identity or you have failed our customer validation;
There is a system or procurement failure;
We are unable to authorise your payment or have reasonable grounds to suspect your payment could be fraudulent; or
The item is out of stock or unavailable.

15. When you place an order you will receive an Order Request Confirmation via email confirming the details of your order. This order email does not mean the order has been accepted by us.

16. You will then receive a deposit payment request – enclosing the relevant bank account details and Rental Agreement for completion.

17. Your order will only be processed by us once your signed Rental Agreement has been returned and deposit has been paid in full. If payment has not been received within 48 hours of the order request (and in advance of delivery day for the equipment for urgent requests) your order will be cancelled.

18. Once the signed Rental Agreement and deposit payment have both been received by us, you will receive an Order Invoice with details of the rental period, confirmation of rental charges, deposit amount, booking confirmation and delivery date / time. It is your duty to check the details and notify us immediately of any errors – any errors which have not been notified within a reasonable time (as per the terms of the rental agreement) may incur an administration charge or result in equipment rental or service cancellation without refund.

19. This Order Invoice is confirmation of order acceptance by All of the Lights.

AMENDMENTS TO PRICES AND SERVICES OFFERED

20. Prices on our website or social media platforms for equipment rental or services are subject to change without notice.

21. We reserve the right to amend or cancel at any time, any product or service offered without notice to you. Reasons for this may include damage to equipment following a previous rental and / or discontinuation of a product by manufacturer(s) or supplier(s).

22. As such we are unable to accept any responsibility or any liability to you or to a third party for any unnotified amendment, price updates, removal or termination of products or services offered.

DELIVERY

26.The fee is:

£15 within a 5km radius of West Bromwich and Birmingham City Centre.
£20 within a 5km radius of Wolverhampton City Centre.

27. Please note you will be notified of the delivery timescale upon receipt of the invoice (as per the Website Terms section).

CANCELLATION AND REFUND POLICY

28. To cancel an order you must contact us immediately to check whether it is possible to cancel the order / equipment booking – subject to our refund terms below.

29. The following refund terms apply to any cancellation irrespective of the reason for cancellation:

Within 2 weeks of agreed date / time – 75% of the Order Request Confirmation amount refunded and full deposit refund.
Within 1 week of agreed date / time – 50% of the Order Request Confirmation amount refunded and full deposit refund.
Within 72 hours of agreed date / time – 0% of the Order Request Confirmation amount refunded and full deposit refund.

30. Our strict cancellation and refund policy is due to the associated administration costs, lost opportunity costs and inability for us to arrange another booking at short notice.

LIABILITY AND INDEMNITY

31. We do not agree nor shall we be liable for any direct, indirect, special, consequential or incidental costs and / or damages; which include but not limited to loss of profit, opportunity or enjoyment as a result of the use of or the inability to use any equipment or service paid for.

32. You agree to indemnify us and / or our agents, officers, directors and employees, immediately and / or on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising from any breach of any of our terms.

33. This includes damages for damage to equipment and failure to return equipment supplied.

JURISDICTION AND ENFORCEABILITY

34. These terms are formed in accordance with and shall be governed by English Law, statute, regulation and / or other legal requirements and are subject to the exclusive jurisdiction of the courts of England and Wales.

35. If any term is deemed to be unenforceable the remainder of terms stipulated shall continue to have full effect and be enforceable as though the invalid stipulation was not included.

FULL AGREEMENT

36. These terms combined with our published Privacy Policy available and Refund and Cancellation Policy constitute the full agreement between All of the Lights and the renter and supersede all preceding and concurrent agreements (oral or written) between the parties.

37. For the avoidance of doubt in the event of any delay or failure to comply with our obligations, as indicated within these terms or otherwise, which arise due to circumstances beyond our reasonable control – we neither accept any responsibility nor liability, and / or for any loss incurred irrespective of how it is caused.

T&Cs

Wesite Terms